Important Disaster SNAP Information for Western North Carolina

Phase one of D-SNAP begins on Friday, October 18, and the application period closes on Thursday, October 24. 

Eligible households will receive a one-time benefit on a debit-like card (called an Electronic Benefits Transfer, or EBT card) to help buy food. The exact amount will depend on household size, income and estimated losses. The benefits are good for up to nine months. 

The impacted counties are: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes, and Yancey Counties. 

People are encouraged to apply by phone at the D-SNAP Virtual Call Center at 1-844-453-1117 or complete a pre-registration online using the ePASS Pre-Registration Tool, which will open on Oct. 15 for pre-registration and close on Oct. 22. Applicants will then receive a call to complete the registration with an interview over the phone. People can also apply at a D-SNAP location in their county. For a full list of places to apply and for more details, visit ncdhhs.gov/dsnap.

Residents will be notified if they have been approved within three days of their application and will be able to pick up their EBT card in person at their county’s D-SNAP site or have their card mailed to them overnight at the address they list in the application. 

Residents are encouraged to apply for D-SNAP by phone on their assigned day by last name.

10/18 – A-G 

10/19 – H-M

10/20 – N-S 

10/21 – T-Z 

10/22 – Open to all

10/23 – Open to all

10/24 – Open to all 

NCDHHS is working with USDA on adding two additional counties through phase two of the D-SNAP implementation at a later date. Once they get that approval, we will share additional information.